Home / Support


Search support

More than 100 partners world-wide have realised Comtrade Software is an essential addition if you're selling Nutanix, F5, Citrix or Microsoft.

How to contact us

Comtrade Software support is here to help you with anything you need, anytime.

Contact tech support

Email our support team for general support questions.
We'll be glad to help you.

Email sales

Email our sales team for any sales questions.
We are here to help.

Support renewal

Stay fully supported and up to date. With purchased maintenance you get all new product versions for free.

Check our support knowledge base to find a quick solution

Frequently Asked Questions

If you forgot your personal credentials for download page, please fill out a form and submit a question.

If you are using Citrix MP releases provided to your company by Comtrade Software, then MP will work without Platinum license.

The following Management Packs don’t require license:

  • XenApp MP v. 1.45.32
  • StoreFront MP v. 1.7.26
  • NetScaler MP v.
  • Provisioning Services MP v. 1.15.21
  • XenServer MP v. 2.22.48
  • ShareFile MP v.


If you are using XenApp & XenDesktop MP v. (or older) you will have to do license activation. Licensing procedure is same as it has been.

License activation process:

First, install the product and create a license request file. Go on Comtrade Licensing portal and log in with your personal account. Enter Purchase Order number and upload license request file (xdmp_license_request.dat) and you will receive license activation file via email (xdmp_license_new.dat). Using licensing tool complete license activation and distribute the license on proper nodes.

If you have a personal account, please use the following links:

Number of purchased and activated licenses can be found in “Permanent License Activation Report” generated by Comtrade MP Licensing portal using your PO number. Report also contains support agreement expiration dates for each purchased product.